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WHAT ARE THE BENEFITS OF CREATING AN ACCOUNT?

With an account, you can store multiple shipping and billing addresses to expedite your checkout, access your current order details and history, and save credit card information to expedite checkout.


WHEN WILL MY ORDER ARRIVE?

Please allow 14 business days for order processing and verification and delivery. Tracking info will be emailed to you once the product has shipped. For full shipping details, please visit our SHIPPING POLICY section.


I TRIED TO PLACE AND ORDER AND MY CREDIT CARD DECLINED OR GAVE ME AN ERROR.

Please contact the issuing bank of your credit card or try again with another card. This error has occurred because the bank has decided not to accept payment and cannot be resolved on our end.


WHAT CURRENCY WILL I BE CHARGED IN?

We currently sell and ship to all countries, and we charge in the Canadian currency.


I CHANGED MY MIND. CAN I GET A REFUND OR MAKE AN EXCHANGE?

Currently, all sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. If you make a request for a refund and it is accepted, please note that purchases made with a credit or debit card can take up to 30 days to show up on your account. If you made a purchase with using your bank account or PayPal balance, the balance will be credited to your PayPal account. Funds can take three to five days to arrive in your account.


WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all forms of payment.


I PLACED A SUCCESSFUL ORDER BUT WHY DIDN’T I RECEIVE A CONFIRMATION EMAIL YET?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and full name and we will re-send your confirmation.


CAN I CONTACT YOU DIRECTLY WITH ANY QUESTIONS?

Please contact us by navigating to the CONTACT US page. Only questions related to issues with orders will be responded to. For all general questions please refer to our TERMS and FAQ.


WHY DO MY BILLING AND SHIPPING ADDRESS HAVE TO MATCH?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.


DO YOU RE-STOCK YOUR INVENTORY?

The brand focuses on exclusivity. Not all items will be restocked but on occasion we may re-release some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.


HOW DO I RESET MY PASSWORD?

If you have forgotten or wish to change your password, click the Forgot your password? The link is located at the MY ACCOUNT section why you have to navigate to the login portion of the page and enter your email. You must be logged out to navigate here. A password reset email will be sent. Click the link in the email and choose your new password.


 

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